This is NOT an authorized
Vogue Tyre & Rubber Company
Are your Vogue
If so, we want
to hear from you!
This Web site is addressed
to any consumer whose vehicle has (or formerly had) tires manufactured
or sold by
Tyre & Rubber Company or labeled Vogue or Vogue
Likewise, if you have owned, driven on,
or had any experience with tires having the Vogue or Vogue Tyre
label, anytime within the past twenty (20) years, then this public notice
is addressed to you.
If you have had any complaints about the
quality or performance of your vehicle's Vogue Tyres, then we want
you to contact us.
If you have observed any defects in your
Tyres, including what appear to be defects in manufacturing, in materials,
in workmanship, and/or in quality control, then we want to hear from you.
Further, if you have ever encountered difficulties
in getting a Vogue Tyre dealer, Vogue Tyre service store,
Vogue Custom Center to honor the Vogue
Tyre & Rubber Company Limited Warranty, then we want to
hear from you.
Observed defects in a Vogue Tyre
could include, but would not necessarily be limited to: tread separation;
separation of white sidewall from black sidewall; out of roundness; ozone
and/or weather-related cracking of the tread; bubbles, cracking, separation
or other defects in white or yellow sidewalls (including those that may
seem cosmetic, but which could indicate other more serious problems underneath);
poor handling characteristics; vibration at highway speeds (even after
balancing); issues of steering control; premature treadwear; sudden tire
failure; blow-outs; etc..
If you have ever encountered any of the
above-referenced defects in one or more of your Vogue Tyres, or
if you have ever experienced with Vogue Tyres any of the driving
problems associated with such defects, or if you have ever encountered
difficulties with warranty coverage being honored on your Vogue Tyres,
then please let us know.
Please feel free to post your experiences
on our new Vogue
Tyre Blog (www.VogueTyre.blogspot.com),
or contact us by e-mail,
by telephone, or via 'snail-mail' at the address shown below. All
communications will be kept strictly confidential.
c/o G.M. Heller
P.O. Box 5711
from Vogue Tyre Owners
Sent: Tuesday, May 19, 2009
Subject: RE: VogueTyre.Info
Yes, I have a 2001 Deville.
I have four Vogues I purchased from Crestmont Cadillac
in Beachwood, Ohio four years ago.
After I left the dealer, I noticed a vibration on the ride that was
not there with Michelin's before.
I took the car back and complained that from 60 mph, I felt in the
steering wheel and heard a vibration.
The tire manager rebalanced the two front tires again.
I thought, "Why would he have to rebalance them again?"
Well, the vibration never stopped to this day.
I should have known better after that day, but I like a whitewall and
lived with it even though they destroyed the ride of the car.
On May 12, 2009, I took the car to Classic Cadillac
for a cruise control problem.
I asked the service manager to see why I have a vibration at 60 mph
I told him I had the tires rotated and balanced two times since I bought
(The last time was about two months ago when I had a complete brake
job done with new rotors and heavy duty pads. They were a little bit out
The service manager said they checked everything and found a broken
engine mount. (I was shocked that an engine mount was broken -- never
heard of that happening, at least to any Cadillac I ever
owned, and I've had 12 in my life so far.)
We check the car, it is safe, no other worn parts were found.
He said the car should ride a lot better now.
I spent $782.00 that day and left the dealership and went home via
the freeway and found out the vibration was exactly the same as before.
Pissed off, I went back and complained to the service manager who took
a ride with me.
He felt it and said, "I know what's wrong."
I got off at the next exit and he drove back to the dealer.
He said (quote): "IT'S THE TIRES!"
I said, "Which one?"
He said, "ALL OF THEM!!!!"
"We have experienced this problem many times with Vogue Tyres,
and we stopped carrying them because of it."
"There isn't one Vogue on our tire rack!!!"
"People like the look and want them, but they do not ride well afterwards."
He said, "Drive the car 500 miles more, then call me and I will rebalance
the tires at no charge for you because we care about our customers here."
This is all true.
I am JS (name withheld by request)
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